Consulting you on your rent
Our rent consultation 2025-26
Customer consultation is a regulatory requirement for all registered social landlords in Scotland to ensure customers input and influence in our decision-making process.
Our investment in improving the quality, condition and standards of our homes has and will remain a key focus and objective in ensuring our homes reflect value for money. We continue to seek to improve the person-centred nature of our service delivery, and we are constantly striving to find more effective and efficient means of delivering services to our customers which represent greater value for money.
What you said…
We consulted all customers about our proposal for this year’s rent and service charge review. The consultation took place over 4 weeks from 28 October to 25 November 2024.
Overall, we had 467 responses (27%) out of a possible 1,970.
334 customers (71.4%) voted in favour of the proposed 4.5% increase being applied effective from April 2025.